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Terms & conditions

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the commercialdehydrators.com.au website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and MCLELLAN HILL Pty Ltd (“MCLELLAN HILL Pty Ltd”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and MCLELLAN HILL Pty Ltd, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

Billing and payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase.

Accuracy of information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.

Links to other resources

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website. Your linking to any other off-site resources is at your own risk.

Dispute resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Queensland, Australia without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Australia. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Queensland, Australia, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Changes and amendments

We reserve the right to modify this Agreement or its terms related to the Website and Services at any time at our discretion. When we do, we will send you an email to notify you. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

Contacting us

If you have any questions, please visit our contact us page.

ReviEws on our service

We have hundreds of stories and testimonials from around the world here a just a handful.
5 stars review
Excellent product!
Very fast delivery, Excellent product! Great customer service and communication with customers! I couldn’t be happier with my product!
Eugene
G&G Beef Jerky
5 stars review
Fantastic product, very easy to use, clean etc
This is the second unit we have purchased within a year. The delivery process is great, you are kept informed every step of the way. Fantastic product, very easy to use, clean etc. The finished product is excellent too. The new one we have just purchased has some really good useful upgrades. Highly recommended.
Darren
Regal Pet Supplies
5 stars review
Great company
Great company to deal with. I placed my order in early January and was surprised at how quickly I received my dehydrator. Great follow-up after purchase
Ben
Bundy's Lands End Jerky
5 stars review
The 16 Tray Unit checks all the boxes
I have been searching the internet for a while, trying to find a larger, cost effective dehydrator for our small batch beef jerky business. Most of the other units in the 10 to 20 tray range don't hit a high temperature of 160 F and so a separate kill step with an oven is "required" for making safe beef jerky according to USDA. The 16 -CUD exceeds 190 F and checks all the boxes for that. The 190F also helps with the Come Up Time on the jerky, because 16 trays of meat fresh out of the refrigerator drops the temperature considerably.... a lesser brand would take much longer to get meat to a safe range for dehydrating. Fahrenheit and Celsius is a big plus for versatility. The good thing about the rack design is that food can be brought right to the edge of the tray, because the tray sits on a bracket. Some of the other brands that I have used, slide into a slot and you have to account for the groove or the food will be pushed off. The downside of the rack with trays sitting on top, is that the trays will not hold if you pull it half way out to check your food. The trays could be of a thicker gauge and more gaps in the screen. It would make the screens more durable and easy to clean. The double walled unit is great and it doesn't get too hot. It is relatively quiet compared to other units. The outer case is stainless steel and isn't magnetic. One of my other brands says it is stainless steel, but must use a cheaper mix of metal, because a magnet will attach. Shipping was great. Came within a week in a wood crate. Customer service is great and I will recommend the business and dehydrators to anyone in the market for one.
Anthony
Jilly's Jerky
5 stars review
Just awesome
Just awesome. Timely, effective, and efficient. In an industry where mediocrity runs rampant. Thank you for striving to be great. From a grateful, and appreciative Customer.
Darnell
Hungry Wolf Foods Group LLC
5 stars review
Representatives were knowledgeable
The representatives were knowledgeable, responded quickly, followed up and the unit was shipped quickly. We have only used it once so far, but it worked really well.
Jace
Melaleuca Inc
5 stars review
So glad I chose your company!
Your company did an excellent job of keeping me informed of the status of my order at all levels. I appreciate your thoroughness! Representatives were always extremely helpful and courteous when I had questions. My dehydrator has arrived and I look forward to using it! So glad I chose your company!
Nancy
Dog Treats
5 stars review
happy with their service and product
So far I am happy with their service and product
Pawesome Dog Treat Inc.
Chew Love Dog Treats
5 stars review
Highly recommend
The gentleman that spoke to me was so respectful and patience, I had so many questions made it so easy for me make up my mind on the dehydrator that I brought, would Highly recommend the company.
Kim
Pup Pastry bakery