Shipping and Returns

We now offer Same Day Dispatch for faster delivery and a 120-Day Money Back Guarantee. Our commitment to quality and service is also reflected in our enhanced 5-Year Comprehensive Warranty. Enjoy all these benefits and still save up to 50% off retail.



Order by 10AM (AEST) during business days for Same Day Dispatch. Orders received after this time will be dispatched within 24 hours of order placement, excluding weekends and holidays. Note: While we strive for Same Day Shipping, we cannot guarantee its availability.

Items in local stock will ship next business day and will take somewhere between 7-10 business days for standard free shipping. Priority Shipping is available on dehydrators and mat packs only for an additional fee with a timeline of 2-5 business days for delivery; excludes WA, NT, and TAS


Our global operation, with regional distribution warehouses, ensures efficient international shipping rates. Depending on the country, we can deliver directly to the end delivery address or ship to the customs entry point. 


Enjoy free nationwide shipping on all orders over $100 across Australia.Optional Premium Freight Insurance can be added for additional protection against freight loss and damage.

Premium Freight Insurance

Purchasing insurance at checkout will offer instant protection against freight loss and damage. Without insurance, any freight loss and damage that may occur must go through an investigation process by both ourselves, and the freight company, to determine fault and responsibility. Once the investigation has concluded (usually around 2-6 weeks), restitution is performed. Purchasing insurance skips the investigation process and will provide instant restitution to the purchaser, when a freight issue arises.

Industrial Range

Standard domestic shipping is included in your industrial unit price. These units are made to order and will take around 12-16 weeks to your door.


We now offer a 120-Day Money Back Guarantee. Units must be returned in the original packaging and in "as new" condition. Return shipping costs for change of mind returns will be the sole responsibility of the purchaser, along with a 10% restocking fee.

commercial Range

Returns are accepted up to 120 days after purchase. Return freight is to be covered by the purchaser unless due to a manufacturing or freight damage issue. In such cases, technician intervention will determine the next steps. Equipment must be completely clean upon return. A refund warehouse inspection will be conducted upon receiving the return prior to the processing of a refund.

Industrial Range

As these units are built to order and often have specific modifications to an individual customer, returns are not accepted unless due to manufacturing issues that are unable to be resolved from a technician servicing.

spare parts

Spare parts purchased through the Commercial Dehydrators Australia website are not eligible for return. We advise customers to make informed decisions when purchasing spare parts, as they will not be covered by our return policy.

Reviews on our service

We have hundreds of stories and testimonials from around the world. Here are just a handful.
5 stars review
Excellent product!
Very fast delivery, Excellent product! Great customer service and communication with customers! I couldn’t be happier with my product!
G&G Beef Jerky
5 stars review
Fantastic product, very easy to use, clean etc
This is the second unit we have purchased within a year. The delivery process is great, you are kept informed every step of the way. Fantastic product, very easy to use, clean etc. The finished product is excellent too. The new one we have just purchased has some really good useful upgrades. Highly recommended.
Regal Pet Supplies
5 stars review
Great company
Great company to deal with. I placed my order in early January and was surprised at how quickly I received my dehydrator. Great follow-up after purchase
Bundy's Lands End Jerky
5 stars review
The 16 Tray Unit checks all the boxes
I have been searching the internet for a while, trying to find a larger, cost effective dehydrator for our small batch beef jerky business. Most of the other units in the 10 to 20 tray range don't hit a high temperature of 160 F and so a separate kill step with an oven is "required" for making safe beef jerky according to USDA. The 16 -CUD exceeds 190 F and checks all the boxes for that. The 190F also helps with the Come Up Time on the jerky, because 16 trays of meat fresh out of the refrigerator drops the temperature considerably.... a lesser brand would take much longer to get meat to a safe range for dehydrating. Fahrenheit and Celsius is a big plus for versatility. The good thing about the rack design is that food can be brought right to the edge of the tray, because the tray sits on a bracket. Some of the other brands that I have used, slide into a slot and you have to account for the groove or the food will be pushed off. The downside of the rack with trays sitting on top, is that the trays will not hold if you pull it half way out to check your food. The trays could be of a thicker gauge and more gaps in the screen. It would make the screens more durable and easy to clean. The double walled unit is great and it doesn't get too hot. It is relatively quiet compared to other units. The outer case is stainless steel and isn't magnetic. One of my other brands says it is stainless steel, but must use a cheaper mix of metal, because a magnet will attach. Shipping was great. Came within a week in a wood crate. Customer service is great and I will recommend the business and dehydrators to anyone in the market for one.
Jilly's Jerky
5 stars review
Just awesome
Just awesome. Timely, effective, and efficient. In an industry where mediocrity runs rampant. Thank you for striving to be great. From a grateful, and appreciative Customer.
Hungry Wolf Foods Group LLC
5 stars review
Representatives were knowledgeable
The representatives were knowledgeable, responded quickly, followed up and the unit was shipped quickly. We have only used it once so far, but it worked really well.
Melaleuca Inc
5 stars review
So glad I chose your company!
Your company did an excellent job of keeping me informed of the status of my order at all levels. I appreciate your thoroughness! Representatives were always extremely helpful and courteous when I had questions. My dehydrator has arrived and I look forward to using it! So glad I chose your company!
Dog Treats
5 stars review
happy with their service and product
So far I am happy with their service and product
Pawesome Dog Treat Inc.
Chew Love Dog Treats
5 stars review
Highly recommend
The gentleman that spoke to me was so respectful and patience, I had so many questions made it so easy for me make up my mind on the dehydrator that I brought, would Highly recommend the company.
Pup Pastry bakery